Privacy Policy
We are committed to protecting your privacy and handling your personal data with complete transparency and care.
1. Who We Are
Carat Years is a premium lab grown CVD diamond jewellery brand. We are committed to protecting your privacy and handling your personal data with complete transparency and care.
2. What We Collect
We collect information you provide directly — including your name, contact details, shipping address, and payment information when you make a purchase or enquiry. We also automatically collect basic usage data such as your IP address, browser type, and pages visited when you use our website.
3. How We Use It
Your information is used to process and fulfil your orders, respond to your enquiries, personalise your shopping experience, and send you relevant updates or promotions. We will never send you marketing communications without your consent, and you may opt out at any time.
4. How We Share It
We do not sell or rent your personal data to third parties. We share your information only with trusted service providers — such as payment gateways, logistics partners, and analytics tools — who are contractually bound to keep it secure. We may also disclose information when required by law.
5. Data Security
We use SSL encryption, secure servers, and strict access controls to protect your information. Payment data is processed exclusively through certified, PCI-compliant third-party gateways. We do not store your full card details.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. To exercise any of these rights, write to us at care@caratyears.in and we will respond within 24 hours.
7. Cookies
We use essential and performance cookies to improve your browsing experience. You may manage cookie preferences through your browser settings at any time.
8. Changes to This Policy
We may update this policy periodically. Any significant changes will be communicated via email or a notice on our website.
9. Contact & Grievance
For any privacy-related concerns, please contact our team at: care@caratyears.in.